LAST UPDATED: 10 May 2021
At Global Retail Brands Australia Pty Ltd ACN 006 348 205 (“we” “us”) your privacy is important to us. We are committed to protecting your privacy when managing your personal information. We have policies and procedures to ensure that all personal information is handled carefully and securely in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
- what kind of personal information we may gather about you;
- how we may use that information and the choices you have regarding our use of such information;
- whether we disclose your personal information to anyone;
- how you may inquire, access and/or seek correction of your personal information and our access and correction handling procedure; and
- how you may alert us about an alleged breach of the APPs and our complaint handling procedure.
Collection of information
The types of information that we collect from you will depend on the circumstances of collection and on the service that we are providing to you.
Types of Personal Information We Collect
The type of personal information collected will be directly related to the specified purpose it has been collected for. How much of your personal information that you choose to disclose to us is completely up to you. However, failure to provide certain information may result in us being unable to provide you with the relevant product or service.
We collect a variety of types of information. Examples of information include:
- Identifiers and contact information, such as your name, address, phone number, email address, IP address, social media user names, passwords and other security information for authentication and access;
- Purchase or other commercial information, such as the items you purchase, shipping address, and contact information (such as for receipts or order updates);
- Payment information, such as your payment method and payment information (such as debit or credit card number and information), and billing address;
- Preference information, such as your contact and marketing preferences, and brand and merchandise interests;
- Profile and account information, which may include contact, purchase, and preference information as well as your account password, items in your online shopping cart or saved for future purchase, product review information and other information about your profile or account;
- Communications and interactions, which may include email messages, chat sessions, text messages, and phone calls that we exchange with you;
- Demographic information, which may include age or birthdate, gender, ZIP or post code and other information about you;
- Call recordings, including information about your call and that you share when you call us on the phone;
- Location or geolocation information such as IP address, browser information or mobile GPS information
- Internet or other electronic activity: which may include your browsing and click history, including information about how you navigate within our services and which elements of our services you use the most;
- Cookies and similar technologies such as web beacons, pixels and mobile identifiers;
- Log data and device information such as details about how you have used the site, IP address, access dates and times, hardware and software information;
- Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.
We do not generally collect sensitive information as defined under the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records or health information. However, subject to obtaining your prior consent, we may collect sensitive information from you in the course of considering an application for employment.
Where unsolicited information is received by us (such as through our Facebook page) we will determine, within a reasonable period of time, whether or not we would be permitted to collect the information under the APPs. If it would not be permitted for us to collect the information, we will destroy the information or ensure it is de-identified as soon as practicable. Otherwise, we may retain the information in accordance with the terms of this policy.
We may also collect information about visitors to our website(s). For example, we may collect:
- statistical information about the number of visitors to the websites and the date, time and duration of visits;
- the name of the domain/URL from which you access our websites;
- the internet protocol address. However, we do not collect information about the identity of the visitors unless they voluntarily provide that information.
Method of collection
Personal information will only be collected through lawful and fair means and not in an unreasonably intrusive way. We collect your personal information when you deal with us directly, including via our website(s) or our Facebook page, via forms or correspondence (ie by mail or email), over the phone or in person. We may also collect personal information through our related bodies corporate and our third party service providers (such as data relating to survey responses) so that we may provide a better or more relevant product to you.
Use of information
Use of personal information
We will use the personal information you have chosen to provide us for the purpose for which you provided it or a related secondary purpose which you would reasonably expect. We will not use it for any other purpose without your consent, unless permitted or required by law.
Generally, we will use your personal information for the following purposes:
- providing the products and/or services you have requested from us including for example: o to process sales transactions (whether in store or online); o to deliver the products or services to you; o to register you for a service requested by you, such as our newsletter(s) and e-newsletters, mail outs, rewards program(s) or competitions and administering such services; o to manage warranty claims; o to process refunds; and o to respond to any inquiries, feedback or complaints made by you; and
- for other administrative purposes including charging and billing, detecting or preventing fraud and assessment of payment eligibility;
- direct marketing of products and services which we believe may interest you, including product updates and developments, special events or promotions;
- for security and fraud prevention purposes to protect this website, our company and others, and to detect or prevent fraud, theft and misconduct; • assisting us to improve our products and services and making them more relevant to you; • assisting us to improve our website(s) or Facebook page;.
- processing and assessing employment applications for current and future positions; • otherwise managing our internal business operations and processes.
We will only use your personal information for the purpose of direct marketing activities where we have obtained your consent to do so, or in circumstances where we have collected the information directly from you and you would reasonably expect that your personal information would be used or disclosed for this purpose. We may provide you with information and to tell you about our products, services or events or any other direct marketing activity which we believe may be of interest to you, whether by post, email, phone SMS or other messaging applications and also targeting and online marketing and advertising.
We may also share your personal information with our related or affiliated entities (including House, Robins Kitchen, Your Home Depot, Baccarat, MyHouse and Pet House), so that they can provide you directly with marketing material about their products and services. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
We will always provide you with the opportunity to opt out of direct marketing communications. If you would like to opt out from direct marketing, simply unsubscribe using the link or opt-out facility in the marketing communication sent to you, by advising us if you receive a marketing call that you no longer wish to receive these calls or contacting our Privacy Officer via the contact details provided below.
Use of anonymous information
We gather anonymous information to:
- monitor the use of our website(s);
- help us make improvements to the website(s); and
- offer relevant information and services to as many users as possible.
There will be occasions where it will be necessary for us to disclose your personal information to third parties.
We may disclose your personal information to:
- contractors and third party service providers on a confidential basis that we use in the ordinary course of our business to assist with the delivery of our products or services. This includes organisations such as marketing agencies, data processing companies, printing and mailing houses, delivery companies. data storage companies (which may use cloud computing storage systems which have the potential to make your personal information accessible by overseas entities) or finance agencies or debt collection agencies;
- other members of our corporate group for marketing purposes (subject to the Direct Marketing paragraph set out above);
- government authorities or other third parties as required by law; or
- any other purpose that you have consented to.
Transfer of information outside Australia
By providing us with your personal information, you consent to your personal information being stored or sent overseas for the purposes set out in this Policy. Otherwise than stated above, we do not disclose personal information that you may give us to any organisation or person outside of us unless you have authorised us to do so. No sale of personal information Under no circumstances will we sell or receive payment for licensing or disclosing your personal information.
The security of your information is important to us. We operate secure data networks that are designed to protect your privacy and security. When we have collected information about you it cannot be seen or modified by anyone else. We have implemented generally acceptable standards of technology and operational security to ensure personal information (in both physical and electronic form) is protected against loss, misuse, interference and unauthorized access.
Only authorized personnel and contractors are provided access to personal information and have agreed to ensure the confidentiality of this information. Reasonable steps are taken to destroy or permanently de-identify any personal information that is no longer required. We review and update our security measures in light of current technologies. You should however be aware that the internet is not a secure environment and information sent via the internet (including email) cannot be guaranteed to be totally secure.
You may choose to decline cookies, however as a result you may not be able to fully experience our online services. We use Google Analytics on our websites to collect usage data, to analyze how users use the websites and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
Third Party Websites and Analytics
As described above, we may allow third-party companies to serve ads and/or collect certain information when you visit our websites. These companies may use information collected during your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user's computer may be tied to the device identifiers of that user's tablet and phone) in order to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie or third-party web beacon to collect this information. We are aware that some browsers have developed a do not track (DNT) feature which is being offered to web users. If you enable this feature, it will send a message to websites to request that your browsing is not tracked (for example, by third party advertisers).
At the moment our website does not respond to DNT requests but several of these third-party companies who utilize these cookies or beacons on our websites enable you to opt out of this behavioral advertising.
We also provide you the opportunity to opt out of marketing communications from us or certain transfers of your information. Please refer to the section “Opt-out of direct marketing or request corrections or updates to your information”.
Data quality, access and correction
If you are a subscriber to one of our online services or products or loyalty programs, you may access your personal information by accessing your subscriber/account details via the relevant facility on our websites. Otherwise, you may at any time, request access to personal information that we hold about you by making a request to our Privacy Officer at the address or email address below. We will endeavour to process any requests for access to personal information within a reasonable period of time.
Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with a summary of the information held. If we need to deny your request for access we will let you know why and inform you how you may lodge a complaint regarding this decision. Generally this will only be in cases where providing access would be unlawful or is subject to a potential legal claim or proceeding. We may charge a nominal fee for supplying personal information.
We will try to ensure that all information we collect, use or disclose about you is accurate, complete, up-to-date and relevant to the service being provided. If you are a subscriber to one of our online services or products, you may change your personal information by accessing your subscriber/account details via the relevant facility on our website(s). Otherwise, if you discover or suspect that there is an error or information is missing, please forward your request for correction to our Privacy Officer in writing at the address or email address below. Our Privacy Officer will consider your request and as soon as practicable manage the correction of your personal information and will update you in writing. If your correction request is refused, our Privacy Officer will provide you within a reasonable period of time the reasons for such refusal and inform you of the complaint process (see below).
Complaints about privacy and our complaint handling procedure If you have any complaints relating to the management of your personal information or if you believe there has been a breach of the APPs by us, please forward your complaint in writing to our Privacy Officer at the address or email address below. Our Privacy Officer will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint. If our Privacy Officer decides that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If the breach has not been rectified within 30 days, then our Privacy Officer will inform our Managing Director in order to resolve the matter.
If you are still not satisfied after lodging a complaint with us and giving us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by: Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges).
If calling from overseas (including Norfolk Island): +61 2 9284 9749 TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls.) TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner) Post: GPO Box 2999 Canberra ACT 2601 Fax: +61 2 9284 9666 Email: firstname.lastname@example.org Contact Privacy
Officer Please contact our Privacy Officer on the contact details below if you would like to:
- inquire about or request access and/or update your personal information; or
- opt out from receiving direct marketing communications from us or our related businesses; or
- report an alleged breach of your privacy rights or make a complaint; or
Please contact: Post: Privacy Officer, Global Retail Brands Australia Pty Ltd, Level 2 425 St Kilda Road Melbourne VIC 3004 Telephone: 1300 136 936 Facsimile: (03) 9863 2380 E-mail: email@example.com
Links to Third Party Websites
“Personal information” has the same meaning as in the Privacy Act. “Website(s)” refers to all websites we own, operate or control including www.bessemer.com.au
Privacy Collection Statement
At Global Retail Brands Australia Pty Ltd your privacy is important to us. We collect, hold, use and disclose your personal information when you:
1. REGISTER FOR A BESSEMER ACCOUNT
We collect information including your user name, password, name and contact details. We will use the information you provide for the purpose of (1) registering you for a Bessemer account and (2) communicating with you regarding exciting new offers, including delivering direct marketing communications from Bessemer and affiliated businesses we operate and associated product brands which we believe may be of interest to you (Purposes).
2. SIGN UP TO RECEIVE OUR NEWSLETTER OR SUBSCRIBER LIST OR LOYALTY OR REWARD PROGRAM(S)
We collect information such as your name, postal address, email address, telephone number, date of birth, interests, and any other information required to provide that service to you. We will use the information you provide for the purpose of (1) registering you as a member of the program, and (2) communicating with you regarding exciting new offers, products and services including delivering direct marketing communications from Bessemer and affiliated businesses we operate and associated product brands which we believe may be of interest to you (Purposes).
3. SUBMIT AN ENQUIRY, PROVIDE FEEDBACK OR MAKE A COMPLAINT TO US
We collect information including your name and contact details. We will use the information you provide for the purpose of (1) responding to any enquiries, feedback or complaints made by you or (2) managing our relationship with you, including providing you with information about our products, services, offers and events that may be of interest to you (Purposes).
4. MAKE A PURCHASE THROUGH US
We collect information such as your name, email address, postal address and telephone number. We will use the information you provide for the purpose of (1) dealing with and processing your purchase, (2) delivering the product or service to you and (3) communicating with you our products or services, offers and events that may be of interest to you (Purposes).
5. APPLY FOR EMPLOYMENT WITH US
We collect information that is relevant to such employment including your name and contact details including you residential address, phone number and/or email address and any other information relevant to the recruitment process We will only use the information you provide for the purpose of recruitment, assessing and administering your application for employment (Purposes).
6. PARTICIPATE IN SURVEYS, WE OR A THIRD-PARTY SERVICE PROVIDER ACTING ON OUR BEHALF MAY CONDUCT FROM TIME TO TIME ON OUR WEBSITE
We collect information including your name and contact details. We will only use the information you provide for the purpose of (1) conducting the survey (2) enhancing our services and (3) managing our relationship with you, including providing you with information about our products, services, offers and events that may be of interest to you (Purposes).